Frequently Asked Questions
1. Are your products Made in the USA?
Yes, absolutely! All our supplement products are manufactured in the United States and are sent directly to warehouses. From there, they are shipped straight to our customers.
2. Are the products made in a GMP-certified facility?
Yes! They are manufactured in a GMP-certified, FDA-registered facility in the USA. (see above answer)
3. Where can I purchase your products?
The best place to purchase our products currently is on AMAZON. (Just search "Reborn Labs") You can trust in Amazon to offer a safe and easy transaction. Not to mention, shipping is very reliable and quick. Amazon PRIME members get FREE 2-Day shipping.
4. Do you have a customer loyalty program?
At the moment, we are working on a creative way to implement a customer loyalty program to benefit the customers who keep choosing us as their supplement provider. We really value our customers and will do whatever is necessary to keep them happy. We hope for strong, long-term relationships.
5. Where are you located?
We are located in southern California about an hour south from LA in Orange County! And no...we don't live next to the beach...but close! Our team is usually most active at our local office. We usually have weekly lunches at the nearby Whole Foods Market. Awesome, healthy food!
6. Do you offer Free Shipping?
If you purchase from our Amazon.com store and have PRIME, you will get Free 2-Day shipping. Also, if your total order is $35 or greater, you will receive free shipping.
7. Is there a money-back guarantee for your products?
Yes. We want to make customers feel 100% comfortable with their purchase. To make sure the customer does not risk anything, we implemented a 100% lifetime satisfaction guarantee. If you're ever not happy with the results from your product (even if you just don't like the color of the bottle), we'll give you a full refund.
8. Can your capsules be opened and put into yogurt or oatmeal?
It really depends on the product. We cannot give a definite answer without first knowing the exact product. Please send an email to [email protected] with the product and your concerns. We'll get back to you within 24 hours!
9. Can I find your products at retail stores?
At the moment, we are selling online only. We would love to grow our brand into retail! If you think we should be in retail, we would REALLY appreciate if you emailed us and told us what store you'd like our products at. Your honest feedback keeps our company alive!
10. Do you offer any free promos or discounts at the moment?
We frequently give free bottles to individuals to test out so we can receive honest feedback. This allows us to make changes to our products to improve it for future customers.
For our current New-Customer-Promo, check out our homepage menu and click on 20% OFF Promo. Apply that code at checkout!
11. When can I expect results from your products?
This is a common question. It really depends on the exact product. Some products can produce results within 2 days, while others may take up to 2 weeks to begin showing results. As is the case with most good things in life, it pays to be patient.
In most cases, effects are cumulative. They may not seem apparent at first, but as they begin to build up, you will begin to notice positive changes.
Please message us if you have a specific question about one of our products.
12. Can I combine any of your products?
Yes, you may in most cases. We created our supplement line in such a way that products can be combined for greater results. Check out our combos - Hair Growth, Weight Loss, Male Health, Appetite Suppressant, Joint Support, Antioxidant Boosts, Body Cleansing, etc. As always, contact us if you want to see how a combination can help you!
13. Do you offer any bundles or discounts if I buy more than 1 bottle?
Yes! We like to reward customers who purchase more than 1 bottle. On each Amazon product page, there is a section towards the middle called "Special Offers & Promotions". We have great discount codes for customers who purchase 2, 3, 4, or 5+ items. Stock up and SAVE money!
14. I'm currently taking a pharmaceutical drug. Is your product safe to take?
This question would be best answered by a medical professional. A certified medical professional can help you determine if a supplement is right for you. They can also help you determine if a certain supplement will cause an interaction with a drug you are taking.
Health comes first! We are an honest company that doesn't just try to sell products at the expense of a customer's health. If we believe you should consult with a medical professional first, we will not hesitate to suggest that to you.
15. I'm an Amazon PRIME member. Do your products qualify for free 2-day shipping?
Yes, they all qualify for PRIME Free 2-day shipping. You can get your shipping super-quick so you can start using it right away!